FREQUENTLY ASKED QUESTIONS
Everything you need to know
How does the Hearthmist Mini Fireplace work?
How does the Hearthmist Mini Fireplace work?
Fill the tank with water, add 3–5 drops of essential oil and press the button. An ultrasonic plate turns the water into a fine, cool mist while warm LED light flickers beneath it — the mist rises and glows like smoke above embers.
Does it give off heat?
Does it give off heat?
No. The mist is cool and the LED stays cold. It is safe on wood furniture, near kids and pets, and while you sleep.
Is it safe to leave running?
Is it safe to leave running?
Yes. There is no flame and nothing heats up, and it shuts itself off automatically when the water runs low.
Which essential oils can I use?
Which essential oils can I use?
Any water-soluble essential oil. Add 3–5 drops per fill — pine, cinnamon, orange and vanilla are our winter favorites. Avoid thick carrier oils, which can clog the mist plate.
How long does one fill last?
How long does one fill last?
Several hours of continuous mist, depending on the mode. The flame light can stay on without mist if you just want the glow.
How long does shipping take?
How long does shipping take?
Orders ship within 24 hours with tracked delivery. Delivery to the US and Canada takes 10–15 business days, and shipping is free.
What is Shipping Protection?
What is Shipping Protection?
For $3.99, Shipping Protection covers your package against loss, theft or damage in transit. If anything happens before it reaches you, we send a free replacement or refund you in full — no claim forms, no waiting. It is added to your cart by default and you can remove it with one tap.
What is your return policy?
What is your return policy?
You have 15 days after delivery to return it for a full refund — money-back guarantee, no questions asked.
How do I clean it?
How do I clean it?
Empty the tank, wipe it with a soft cloth and a drop of white vinegar once a week, and rinse. Never submerge the base.
How do I get in touch?
How do I get in touch?
Use the Contact page — we usually reply within 24 hours.